Our 3 guarantees
1♦ Best price guarantee on same products
We will better any price you have been quoted on identical products. We doubt you will find more affordable kilts and Highlandwear out there, but just in case you do we will refund the difference between the two prices and offer you a discount of up to 20%.
2♦ Free returns policy
We operate a 14 day* Free UK Return Policy for any reason you want to return your purchase. Every order comes with a free returns label inside the package. For customers in the UK, we will either refund your money or send out a new order, whichever your require.
For customers outside of the UK, if we have made an error with your order please return your purchase in the most economical way you can. We will give you a full refund of your item, and refund your postal costs, sending out a new order free of charge. The only exception to this would be in cases where you have provided your own sizes for made to measure garments. However, you will never be stuck with something that doesn’t fit, so we will endeavour to help you until you are happy with your order.
*Please note our 14 day return period is a guideline, not a hard and fast rule. If in doubt, get in touch with us and we will do our best to help you.
3♦ We guarantee 100% customer satisfaction
The key to our success is not just down to making sales, we have always put the customer first in everything we do. That’s how we have grown and will continue to grow. Don’t suffer in silence, get in touch with us if you are anything but 100% satisfied!